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faq
 
 

1. Confidentiality, security and discretion - 3 main principles of our work.

1.1. Confidentiality.

We respect your personal life and value our reputation. All the information that you fill in while placing your order is used exceptionally for providing delivery of your order and for getting in touch with you in case of some delivery problems, questions or updates.

1.2. Security

All the information that you fill in on our web-site is secure and cannot be accessed by anybody.

We don’t share any information about our Customers to anyone.

1.3. Discretion

Nobody will know what is in the parcel that you receive from us. The parcel contains only a shipping information label.

Your Credit Card statement or bill will not specify what you have paid for. You will find only the notice about online transaction with the amount you paid for the order.

2. Instructions on how to place an order.

When surfing the web-site you choose the products that you wish to buy by putting them in shopping cart. For this purpose button “Add to cart” is used. When all the products that you want to buy are chosen you should go to the Shopping Cart by clicking on “View Shopping Cart / Buy Now” button that is placed in the top right corner of the web-site. If the shopping cart contains items and quantity that you want to purchase, you should click “Next” button. You will be carried to the page where you will have to fill in your Personal Data. When all the fields are filled in by clicking on “Next” button you will get to the “Shipping and Billing addresses” page. If your shipping and billing addresses are the same you can just fill in the shipping address and check the box “Same with Shipping Information”. And your billing address will be filled in automatically. If your shipping and billing addresses are different then you will have to fill in both of them.

The last stage in the Shopping Cart is “Postal Services and Shipping Price” where you should choose one shipping method from the list that is offered. When this stage is complete by clicking “Next” button you will be carried to the page that will show you all the information about your order. If everything is correct you may press “Go to checkout” button that will transfer you to secure payment page. When the payment is successfully completed you will receive confirmation e-mails with your order details.

3. Payments

3.1. Toyline.net accepts all the most popular payment methods such as: Visa, MasterCard, Online Check, PayPal and many others.

3.2. Security of online payment process.

Please, note that all the information and data that you enter to pay for your order are filled in on secure payment page of Payment Company that uses secure connection. And all the information sent from your computer to the secure server of processing company is encrypted. Encryption means taking original data (your credit card number, billing address) and converting it into coded data. So the payment process is 100% secure.

3.3. How to cancel an order?

If you wish to cancel an order you should contact us within 24 hours by writing us e-mail to support@toyline.net with subject “Cancel order”.

4. I haven’t received confirmation e-mail. Why?

When placing your order, please check carefully the e-mail address that you enter. This e-mail will be used for sending you confirmation e-mails and for getting in touch with you in case of some delivery problems, questions or updates. Also, check Bulk or Spam folder of your e-mail, confirmation e-mail may get there by mistake. If you did not receive it, please contact us by writing e-mail to support@toyline.net and our Customer Support representative will help you.

5. Where is my order? I haven’t received it yet?

Please, feel free to contact us at any time if any questions or problems regarding your order appear. Just send us e-mail to support@toyline.net and we will do our best to solve all the problems and answer all your questions ASAP.

6. Shipping, handling and returns

The following shipping methods are available:

USPS Priority (for small orders usually)

UPS Ground (for multiple item orders)

UPS 2nd day We offer overnight and 2nd business day shipping. We guarantee that priority (overnight & 2nd business day) orders get out the same day we receive them.

UPS Next Day Delivery depends on your country and city you live in.

Standard shipping will take 1 week, express shipping will take 2-4 business days and overnight will take 1-2 business days. International shipping can take several weeks to get there.

The price for every method is seen in your shopping cart before your are going to make a purchase.

Note that:

Deliveries to Alaska, Hawaii, Guam, Puerto Rico, New Mexico and Virgin Islands are shipped with USPS Priority only.

 
 
 
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